Choose wisely, choose a reliable company
Nothing's worse than paying up front for a snow removal service and then getting stuck with a contractor that doesn't show up to do what you paid them for. In order to avoid getting into this predicament, it is wise to choose a snow removal company that is highly regarded and is considered trustworthy.
Getting a reliable snow removal contractor would entail more than just picking up the yellow pages and randomly picking a company. In print, these businesses all seem to be the same, so go the extra mile. Talk to friends and family members, relatives and associates and ask for recommendations on good snow removal service. Chances are, you're going to get a consensus on a few companies, and their testimonies would be reliable especially if they themselves have experienced availing of these companies' services and were satisfied with the results.
Another way to verify that a company is indeed reputable is by checking with your local BBB or Better Business Bureau. The BBB accredits businesses within the scope of the area that they service and monitors these businesses for adherence to certain standards of quality and excellence. Some snow removal companies get great reviews from BBB, while some get mostly complaints from consumers themselves. By checking with the BBB, you'll find out which snow removal companies you should check out and which you should definitely stay away from.
After getting referrals and checking out reviews, come up with a list of companies that you want to get in touch with to inquire about their services. Avoid deciding immediately or choosing a name off that list with the reasoning that since they're the best of the bunch all of them are probably the same. A better move would be to canvas. Talk to a few of these companies and get to know what they are offering and if they fit your needs and your budget. Be specific about your needs when you inquire and make sure that you find out these important details about the company and their services:
1. Ask about their liability insurance. You want to know if they are insured for costs pertaining to property damage.
2. Get written estimates. The cheapest contractors do not always offer the best services, so talk to them about their services and their corresponding fees.
3. Get details about their charging scheme. How are you going to pay for the service they provide? Do they accept monthly payments, per visit payments or by season payments? Do they have discounts or promotions? What is their refund policy if service was not provided?
4. Ask for pertinent information about their services, like what kind of equipment they have and how many, the number of personnel they employ, how often they will come around to remove snowfall and how they can be contacted.